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End-to-end technology services engineered for scale, from specialized engineering talent on demand to production AI and custom software delivery.
End-to-end technology services engineered for scale, from specialized engineering talent on demand to production AI and custom software delivery.
A Sub-Second Autonomous Inbound & Outbound Voice Core — Engagement Blueprint · Voice AI Operations (Powered by Neno Voice)
Deploys carrier-grade conversational voice agents capable of sub-200ms audio turnaround, intelligent turn-taking, and deterministic ERP/CRM transaction execution over live phone lines.
Traditional IVR systems and human call centers are structurally fragile and expensive. Customers endure 15-minute hold queues navigating rigid press-1 menus, only to be transferred between multiple human agents who ask for the same verification details repeatedly. Human operator burnout drives 40%+ annual turnover, leading to inconsistent customer support quality, compliance violations, and unsustainable per-minute staffing costs.
Traditional IVR systems and human call centers are structurally fragile and expensive.
Customers endure 15-minute hold queues navigating rigid press-1 menus, only to be transferred between multiple human agents who ask for the same verification details repeatedly.
Human operator burnout drives 40%+ annual turnover, leading to inconsistent customer support quality, compliance violations, and unsustainable per-minute staffing costs.
Legacy automations break under non-linear real-world enterprise edge cases.
Coordinated autonomous sub-agents executing specialized domain tasks under a deterministic supervisor state machine.
Consumes event streams, scores incoming payloads against deterministic policies, and dispatches tasks to specialized sub-agents.
Manages bidirectional audio buffers, voice activity detection (VAD), and natural interruption handling over edge WebRTC connections.
Decodes caller utterances into domain intents, sentiment scores, and urgency tiers within 30 milliseconds.
Executes authorized database read/writes (refunds, order updates, booking changes) with transactional rollback safety.
Monitors live call audio for compliance checklists (GDPR, PCI-DSS disclosure, disclaimer consent) in real-time.
Bridges the call to a human supervisor with zero audio drop, passing a real-time transcript and sentiment timeline.
Pipeline-Parallel Streaming Orchestrator. Speech-to-Text (STT), LLM inference, and Text-to-Speech (TTS) run concurrently over streaming WebSockets. While the customer speaks, interim tokens are evaluated by early-exit intent classifiers, allowing the TTS engine to begin synthesizing response phonemes before the caller even finishes pausing.
Step-by-step event loop from inbound trigger to verified transactional completion.
The caller connects via carrier SIP trunking into low-latency edge WebSockets running Deepgram Nova-2 speech recognition.
Custom VAD models detect pauses down to 180ms while gracefully stopping AI speech playback the instant the user speaks.
Parallel RAG vector search pulls customer CRM records, purchase history, and verified policy constraints in milliseconds.
The agent calls secure internal microservice APIs to cancel subscriptions, reschedule deliveries, or collect secure payments.
Once the call concludes, full structured call analytics, sentiment tags, and recording summaries are pushed directly to Neno CRM.
Production stack components configured for horizontal scalability, sub-second latency, and VPC data isolation.
Carrier-grade telephony integration running on dedicated cloud instances or on-premises SIP gateways. Complete audio streaming server code, custom voice cloning profiles, latency-optimized turn-taking logic, API connectors for billing/ticketing systems, and full supervisor monitoring suites.
Complete containerized repositories with IaC Terraform/Helm scripts for private cloud deployment.
Deterministic test harnesses testing edge-case prompt responses, token costs, and safety guardrails.
Zero-drop state synchronization with HubSpot, Salesforce, Neno CRM, and ERP systems.
Multi-tier model fallback algorithms optimizing for response latency, cost, and task complexity.
OpenTelemetry distributed tracing, token consumption monitors, and audit logs.
Zero data retention by third parties with dedicated VPC hosting and encryption in transit/at rest.
Designed for high-volume enterprise contact centers requiring sub-second human-like responsiveness with strict compliance guarantees.
Natural interruption (barge-in) and network jitter. In real phone calls, callers mumble 'uh-huh', cough, or interrupt mid-sentence. If the agent stops talking on every cough, the experience is broken; if it speaks over the caller, it feels robotic. We deploy fine-tuned acoustic classification at the edge to distinguish active user interruptions from passive acknowledgment murmurs, cutting accidental speech aborts to near zero.
Work directly with Neno Technology's forward-deployed engineering squads to scope, build, and deploy this blueprint inside your cloud environment.