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Voice AI Platform
Neno Voice: Voice AI Agents
Autonomous Voice AI Agents for Inbound & Outbound Telephony
Deploy voice AI agents that handle inbound and outbound phone calls, qualify leads, schedule appointments, and resolve support queries with sub-200ms latency.
<200ms
Voice Latency
High Capacity
Concurrent Calls
12+
Languages
24/7/365
Availability
Product Overview
Neno Voice is our enterprise voice AI platform for high-volume telephony. Built on real-time speech-to-text, LLM reasoning, and low-latency voice synthesis, Neno Voice agents qualify inbound leads, run outbound campaigns, book calendar slots, and escalate complex calls to human teams with full context.
Key Features
Real-time voice synthesis with sub-200ms response latency
Multi-turn dialogue management with conversation memory
Inbound and outbound call routing with configurable agent personas
Live call transfer to human agents with full conversation context
Custom knowledge base integration for domain-specific FAQs
Post-call transcription, sentiment classification, and CRM logging
Multi-language support for international operations
Call recording with role-based access control and data retention rules
Getting Started
STEP 01
Agent Configuration
Define your agent's persona, knowledge base, conversation flows, escalation triggers, and CRM integration mappings.
STEP 02
Telephony Integration
Connect your existing phone numbers or provision new DID numbers. Configure inbound routing rules and outbound campaign lists.
STEP 03
Testing & Quality Assurance
Run comprehensive test calls across all dialogue branches, edge cases, and escalation scenarios before going live.
STEP 04
Go Live & Monitor
Launch the agent with real-time call monitoring dashboard, sentiment analytics, and continuous conversation quality improvement.
Key Benefits
- Handle simultaneous call spikes without queue bottlenecks
- Consistent conversation quality and prompt adherence on every call
- Lower per-call operational cost compared to outsourced call centers
- Round-the-clock availability for global prospect inquiry handling
Ideal For
- High-volume inbound lead qualification for sales teams
- Automated appointment scheduling and reminder calls
- Tier-1 customer support triage and FAQ resolution
- Outbound follow-up campaigns for sales development
Integrations
Twilio / Vonage / Bandwidth (telephony)Salesforce / HubSpot / Neno CRMGoogle Calendar / Calendly (scheduling)Zendesk / Freshdesk (support ticketing)Slack / Teams (escalation alerts)AWS / GCP (cloud infrastructure)Anthropic Claude / OpenAI (LLM backbone)ElevenLabs / Cartesia (voice synthesis)